If the refund is approved , it will take 7-10 working days to credit in your account.
All the Approved exchange and replacement will be completed with in 15 business working days.
This refund and cancellation policy outlines how you can cancel
or seek a refund for a product / service that you have purchased through
the Platform. Under this policy:
Cancellations will only be considered if the request is made 7 days
of placing the order. However, cancellation requests may not be
entertained if the orders have been communicated to such sellers /
merchant(s) listed on the Platform and they have initiated the process
of shipping them, or the product is out for delivery. In such an event,
you may choose to reject the product at the doorstep.
In case of receipt of damaged or defective items, please
report to our customer service team. The request would be entertained
once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within 7 days
of receipt of products. In case you feel that the product received is
not as shown on the site or as per your expectations, you must bring it
to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by DIVINE PUJA ASTRO, it will take 7 - 10 days for the refund to be credited to you.
